Bolstering Reputations

By virtually all measures, the past few years have seen a marked decline in business confidence. Trust in American corporations, consumer brands, and business leaders has been steadily eroded. A joint survey by U.S. News and World Report and the Harris Poll found that Americans ranked trustworthiness as the most important leadership trait. Respondents said […]

The way people consume news has changed dramatically. Social media, podcasts and personalized newsletters have overtaken traditional outlets, creating an unpredictable and fragmented media landscape. Information now spreads faster than ever, and with that speed comes new risks from echo chambers that rapidly spread misinformation. But these changes also create opportunities for our clients. The […]

Planning can provide playbook for successful issues management When a crisis arises, it is tempting to try to stonewall, responding only to what reporters and the public already know, hoping to limit the damage by keeping all the details out of view. But as Kate Middleton and the British Royal Family painfully learned, this strategy […]

As the new year unfolds and the pandemic is no longer dominating our lives, we are excited to see what unexpected developments the future brings. Working in health care public relations, we are often charged with communicating complex health care messages in a rapidly changing—and sometimes volatile—environment. We must constantly adapt to these unpredictable dynamics […]

You are reading through your morning news when a story piques your interest about how to tell whether respiratory symptoms signal COVID-19 or the flu or RSV. You begin to read the article in more detail and notice that a physician from another health system is quoted as the main expert in the article. You […]