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Media Relations Fundamentals

Even in today’s unprecedented news environment, media relations is still about the fundamentals.

Since January 20 (and arguably since November 8), it’s been impossible to predict the topic du jour of the news cycle because of what’s been coming out of Washington, D.C. This uncertainty has some health care communicators wondering how best to approach media relations.

But I was recently listening to Mary Agnes Carey of Kaiser Health News and Mark Zdechlik of Minnesota Public Radio News on a webinar hosted by the Alliance for Health Reform about the latest on efforts to repeal the Affordable Care Act. What they shared reinforced something for me:

media relations is still about the fundamentals.

Tweet: Media relations is still about the fundamentals. https://ctt.ec/g6e2_+No matter the environment, there are basic things that reporters will always need to tell their stories.

  • Personal stories help make the connection. Whether it’s covering repeal and replace of the Affordable Care Act, or it’s the latest on immigration reform, reporters want to put a human face to these developments. Offer a conversation with someone who gained insurance coverage through the ACA, but now may lose it. Identify a person whose parent is stranded because of travel restrictions.
  • Data can support the story. Your organization can be a resource to reporters as they look for information to flesh out their stories. How will a policy change impact the number of people insured? Will the number of people visiting your clinic go up or down? How will your organization’s bottom line be affected if your state no longer has access to Medicaid expansion?
  • Timely and relevant is important. One thing this news environment can guarantee us is that your topic – whether it’s health care reform, drug pricing, or jobs – is all fair game to be in the spotlight next. So be prepared to pitch at a moment’s notice.

Inauguration Day was not that long ago, but I think the news environment of the past couple of weeks is only a preview of what the next four years will have in store.

Get ready for some turbulent times, and good luck!

New Challenges for Health Care PR in 2017

2016 was a year of unprecedented change for our industry, with high-stakes battles over the Affordable Care Act, Medicare and Medicaid, culminating in a watershed presidential election. And, if the first few weeks of 2017 are any predictor, health care communications is heading into another turbulent, exciting, and pivotal period.

To keep up with the relentless pace of change, public relations agencies are facing multiple challenges, all providing us opportunities to grow, evolve, and strengthen PR’s value to clients, colleagues, and stakeholders.

Here are my top five trends for public relations strategists to focus on in the new year:

Demonstrating that PR is helping to achieve business goals will be more important than ever.

Beyond the numbers of impressions and engagements, what are we really getting for our PR dollars? How do we clearly show that we are having an impact?

Client demand for thought leadership will continue to grow.

More and more, CEOs are being tasked by their Boards with developing a national reputation and becoming positioned as industry thought leaders. The PR team will spend more time in this area securing national media interviews, speaking engagements, and identifying editorial opportunities.

Digital amplification will be a crucial core component of every health care PR campaign.

It boosts the impact of PR strategies and demonstrates results with engagement and reach.

The ROI of branded content will be held under a microscope.

We know the potential reach is there, but does it substantially drive engagement and spur action? Or is it just an attempted substitute for a lack of results with earned media?

The RFP process will be more scrutinized.

Clients are concerned with getting the maximum amount of value from their tightened PR budgets. The current cattle call for proposals and presentations often doesn’t result in a win for clients.

So, more than ever, we will all be tested to prove our worth, and we’ll have to make sure that we are ready for just about anything…

PR’s Role in Patient Engagement | O’Dwyer’s

Patients and families often need guidance to make informed and confident decisions about their health and health care. Check out Sharon’s article in O’Dwyer’s October issue to learn how communications professionals play a critical role in encouraging and influencing conversations and in promoting shared decision-making. Some of the key takeaways include:

sharon-reis-odwyers-article-october-2016

  • Make it a priority for hospitals, health systems
  • Provide more knowledge and tools
  • Carve out a role for communications
  • Create patient engagement initiatives
  • Approach it together
  • Watch your word choices
  • Be inclusive
  • Be clear

Access the article here.

 

MACRA | Another Step in Reforming Care Delivery

On Friday, the Centers for Medicare and Medicaid Services (CMS) released the much-anticipated final rule on the Quality Payment Program (QPP), which is part of the Medicare Access and CHIP Reauthorization Act of 2015 – better known as MACRA. This rule is 2,200 pages (a length that surprises no one familiar with CMS rules) and provides financial incentives—and penalties—for clinicians in the move toward value-based care.

Because this rule will affect hundreds of thousands of clinicians, I think health care communications professionals have a prime opportunity to take an active role in helping clinicians understand the requirements and explain its impact on care delivery by promoting the voices of thought leaders in the field.

I think it’s important to frame any discussion about the rule by the two tracks that clinicians can choose from:

  • For clinicians in individual or small practices, they can take part in the Merit-Based Incentive Payment System (MIPS), which continues the move toward payment for quality care and for investments that improve the patient experience
  • QPP sets up Advanced Alternative Payment Models (APMs), which award clinicians participating in organizations such as an Accountable Care Organization (ACO), by providing a 5 percent payment adjustment from 2019 through 2024

Now the final rule comes after the agency heard from nearly 100,000 attendees at their outreach sessions and received more than 4,000 comments (as CMS’ acting administrator Andy Slavitt discussed in his blog). The feedback provided seems to have online prednisone made a difference in shaping the final rule and gave clinicians a lot of flexibility, which I found somewhat surprising:

  • An estimated 380,000 clinicians could be exempt from the rule
  • Clinicians who do participate have more flexibility in MIPS; specifically, those who aren’t ready to go all-in can submit some data at first without receiving a negative payment adjustment
  • The agency is considering creating a new ACO track—ACO Track 1+—that would have lower risk levels than other APMs

To help health care providers understand these and other aspects of the final rule, communications professionals can do things such as issuing informational one-pagers, and coordinating sessions where providers and administrative staff can speak to individuals who understand the new requirements. I’ve heard experts say how important it is that clinicians understand what CMS needs since there’s more than a year’s delay between reporting data to CMS and the actual start of payment adjustments.

For health care organizations that have subject-matter experts, this is the perfect opportunity to develop thought-leadership pieces that can be placed with health trades. Communication professionals can also pitch the availability of these experts to provide interviews that give reporters an on-the-ground perspective of the rule’s impact.

This rule gives communications professionals the chance to show the value they bring to their health care organization by helping providers understand and follow the evolving reimbursement rules and by positioning their experts as industry thought leaders.

 

Charting a New Course

My entire team and I are charting a new course and launching a new public relations agency that fosters creativity and growth while balancing fun and flexibility. We come to work every day driven by our passion for working on meaningful issues and making a difference.

Opening The Reis Group has been met with excitement and enthusiasm from our clients and friends. We are incredibly grateful and uplifted by the response. Thank you!

The change has infused us with a renewed energy, too. You can now find us at our freshly renovated offices in the heart of Dupont Circle in Washington, D.C.

Our work ethic and dedication to our clients remains paramount. We are committed to delivering high-quality products with measurable results and exceptional client service – every time. With a steadfast focus on health, healthcare, science, and social issues, we won’t stop until we achieve the desired results.

Come join us on our new adventure.

Photo © Glyn Lowe Photoworks