Issues Management

From restoring credibility to a medical society or managing a media firestorm to transitioning a long-time CEO, our team has worked closely with associations, foundations, corporations and other nonprofits to navigate crises, bolster reputations and influence stakeholders through issues management strategy.

Issues Management Solutions

Issues management strategy
Earned media strategy and outreach
Scenario planning and rapid response systems
Spokesperson training
Stakeholder activation
Digital strategy
Media monitoring and analysis
Coalition-building
Environmental scanning
Influencer engagement
Materials development
Message testing
Social media monitoring and engagement
Social listening

CASE STUDIES

Transitioned a long-time beloved association CEO into a new role while introducing a new leader with no health care experience — at the same time that the association’s oﬃces were moving from the suburbs into a major metropolitan city.

Led organizational public crisis responses to federal investigations including whistleblower complaints and accusations of fraud, malfeasance, and/or hostile work environments on behalf of several nonprofit organizations.

Managed stakeholder, customer and public concern about the use of personal data and the potential impact software technology using the data might have on historically marginalized communities.

Introduced a new strategic direction for a health system that included acquiring an organization whose employees were not supportive of the change.