Issues Management
From restoring credibility to a medical society or managing a media firestorm to transitioning a long-time CEO, our team has worked closely with associations, foundations, corporations and other nonprofits to navigate crises, bolster reputations and influence stakeholders through issues management strategy.
Issues Management Solutions
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Issues management strategy
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Earned media strategy and outreach
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Scenario planning and rapid response systems
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Spokesperson training
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Stakeholder activation
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Digital strategy
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Media monitoring and analysis
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Coalition-building
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Environmental scanning
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Influencer engagement
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Materials development
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Message testing
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Social media monitoring and engagement
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Social listening
CASE STUDIES
Transitioned a long-time beloved association CEO into a new role while introducing a new leader with no health care experience — at the same time that the association’s offices were moving from the suburbs into a major metropolitan city.
Led organizational public crisis responses to federal investigations including whistleblower complaints and accusations of fraud, malfeasance, and/or hostile work environments on behalf of several nonprofit organizations.
Managed stakeholder, customer and public concern about the use of personal data and the potential impact software technology using the data might have on historically marginalized communities.
Introduced a new strategic direction for a health system that included acquiring an organization whose employees were not supportive of the change.